At Reshwaer, every product is carefully handcrafted and inspected to ensure the highest quality. Please read our Return & Refund Policy carefully before making a purchase.
Eligibility for Returns
We accept returns only under the following conditions:
- The product must be unused, unworn, and in its original condition.
- Original packaging, tags, and invoices must be included.
- Return requests must be made within 7 days of delivery.
Please note that, due to the handmade nature of our products, minor variations in colour, texture, or design are natural and do not constitute defects.
Non-Returnable Items
The following items are not eligible for return or refund:
- Customised or made-to-order products
- Products purchased during the sale or promotional offers
- Items damaged due to improper use or care
Return Process
To initiate a return:
- Contact us at info@reshwaer.com with your order number and reason for return.
- Our team will review your request and provide return instructions if approved.
- Items must be shipped back in secure packaging.
Return shipping costs are the customer’s responsibility unless the item received is damaged or incorrect.
Refund Policy
- Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days.
- Refunds will be issued to the original payment method.
- Shipping charges are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect product:
- Notify us within 48 hours of delivery.
- Provide clear photos or videos of the item and packaging.
- Upon verification, we will arrange a replacement or refund at no additional cost.
Exchange Policy
Exchanges are subject to product availability and are handled on a case-by-case basis.
Please contact our support team for assistance.
